About Me

I am searching for a position everywhere I will be able to utilize my experience in either providing IT solutions to clients or assisting them in any technical related query or difficulty and search for other fields as you can read below.
I worked as a Manager in an company which is not in the IT field (an outdoor furniture company), worked as an IT consultant for a recruitment company, worked as a Technician in a helpdesk, and teached English to the non-native people. I can work everywhere because I am an open minded person.

My experiences helped me, and I want to share it with others, my goal is to do the things as perfect as I can.

I live in France now but the last 3 years I lived in Vietnam, Ho Chi Minh City.

Contact Details

Nicolas Djurovic
29 Allée du Groenland
35200 Rennes, FRANCE
(+33)6-85-80-13-85
mail@nicolasdjurovic.com

Download Resume (docx)

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Education

ILA - Ho Chi Min City

CELTA • May 2015 – June 2015

Received the CELTA: Certificate in Teaching English to Speakers of Other Languages.
Certificate from Cambridge.

GRETA Professional School of English - Val d’Oise, France

English Proficiency, TOEIC Certificate • October 2005 – March 2006

TOEIC score 795/990

E.S.I.G (Ecole Supérieure d'Informatique et de Gestion) - Paris, France

Computer Science, BTEC Higher National Diploma • July 1989

Specialized in programming computer, working on desktop computer with Turbo Pascal and DBASE III, programming also under mini-computer IBM36 with COBOL.
End year project: Stock management system in COBOL.
Got the diploma after two years.

BASIG - Antony, France

High School Diploma, Baccalaureat • July 1987

Got the diploma for quantitative technique management and accounting management.

Work

Office/Project Manager

Eurofurnindo/Eurofar - HCMC, Vietnam • Mai 2014 – February 2015

Founded in 1992, Eurofar International is one of the leading manufacturers and exporters of outdoor furniture. When Vietnam opened borders in 1993, Eurofar was one of the first companies setting up production in Vietnam

  • I used to be a General Manager for a Vietnamese Company (an outdoor furniture company, HQ based in Holland)
  • I had to manage 35 people, and motivated them during the high season, teaching them a new way of working, and teaching them English.
  • I also have to meet customers (from USA, Europe, Japan, and New-Zealand, South Africa), made an introduction of the company, following them in our showroom and gave them information about our products.
  • Change the showroom to be “in-touch’ with the new catalog. Helped for the design of the 2015 catalog.
  • Designed a new hangtag for the furniture. Re-arranged the new season furniture’s in our showroom (800 m2).
  • Report every week to the board of directors in Holland. Conducted meeting with all the managers every week.
  • Conducted a meeting with the sales department every week and send my report to the sales director.
  • In charge of recruiting new staff.
  • It was an eight month contract. During this time, the Chief Representative Officer had to handle the building of a new factory in Ben Tre.

Senior IT Consultant

40Hrs - HCMC, Vietnam • June 2013 – December 2013

40HRS INC. was founded in the year 2000 in San Jose, CA, USA. Today we have a team of bright, talented recruiters that give the firm a balance of experience and breadth of in-depth exposure to various industries including: Supply chain, logistics, rapid delivery, manufacturing, engineering, trading and services

  • Work as a Senior IT Consultant, searching for candidates specialized in the IT field and matching with the needs of our clients.
  • Development of our Candidate Database: starting with several excel document to finish with a PostgreSQL database including each candidate CV and keywords automatically generated with the CV.
  • Developing the intranet web software to be able to search in the Database and a specific software for the administrator (handle the access of each Consultant/Recruiters, adding, updating, removing candidates records).

Technical Leader

SRID/SRTD - Paris (14), France • March 2012 – December 2012

SRID/SRTD is a leading IT service provider in France, with their current major customers as CNP Assurance (subsidiary of ‘Caisse des Dépôts’ group), CACEIS, SWISS Life, French Chamber of Commerce and Industry

  • Work as an in-house Technical Leader for the French Chamber of Commerce and Industry (Tocqueville Street, 75017 Paris).
  • Act as a technical escalation point for team members. Track trouble ticket resolution metrics against SLAs (Service Level Agreement).
  • Oversee the prompt completion of breached SLA tickets. Verify that all the processes are perfectly followed. Ensure all emails are handled within assigned time frame (30 minutes).
  • Make planning. Develop inter and intra team processes which promote efficiency and communications excellence. Be the backup Technical Manager.

Hotliner and Internal Software Developer

SRID/SRTD - Paris (14), France • February 2007 – March 2012

SRID/SRTD is a leading IT service provider in France, with their current major customers as CNP Assurance (subsidiary of ‘Caisse des Dépôts’ group), CACEIS, SWISS Life, French Chamber of Commerce and Industry

  • Worked as an in-house hotliner in a group of 6 people for the account CNP Insurance Company (with almost 4000 users). Level II supported on software like LOTUS Notes v6, Pack Office, and on Windows XP OS, business applications and development of supporting tools.
  • Developed and install a «Knowledge Management» program to improve the quality of services. The program was made in PHP/MySQL inside the intranet.
  • Developed a password generator to the IBM AS400 access, a utility to search information of an account in the Active Directory.
  • Developed an application using SQLite engine for more than 4000 records imported form a csv file to handle the entire network directory name. With a simple or detailed search, it could give result in a data grid. All of the applications were made with a language called “PureBasic” (close of the ‘C’ language) or with PHP/MySQL.

Computer scientist

ELINFOR/JYP - Cergy (95), France • May 2001 – July 2005

ELINFOR/JYP is a seller of electronic devices, computers and servers

  • Assembled and installed servers and network settings. Traveled throughout France to install, change or repair servers for company’s customers. Either on-site or remotely substituted administrators of customers’ companies during their absence.
  • Developed specific software under Delphi 6 to handle customer orders (from Peugeot).

Technical Manager

TVF - Boulogne (92), France • 1997 – April 2001

TVF is a subsidiary of Cegedim group, developing and providing Software for a lot of Pharmaceutical Companies. More than 4000 employees.

  • At first, was employed by another company who provided the IT outsourcing service to TVF. Worked on-site for TVF as Hotliner and then supervisor of a dedicated help desk for one of its major customer (Schering-Plough pharmaceutical).
  • Later, was hired by TVF as a Technical Manager. Supervised 95 technicians.
  • Responsible for recruiting, technical training, website administrator of an intranet access for all the hotliners (knowledge base with some CGI scripts developed in Perl). Mentored and developed team members.
  • Provided consulting to administrators of TVF’s customers in most complicated cases.
  • Supervised two dedicated help desks (Smithkline Beecham and Boehringer Ingelheim France).
  • Responded to requests for technical assistance by phone, email and/or using a help desk management system.
  • Measured and reported on service delivery performance metrics including customer satisfaction surveys and trouble ticket open, closed and breached statistics. Tracked statistics on issue and problem resolution. Developed processes for escalation to Tier 2 and Tier 3 support teams and produced monthly performance reports.

Technical Manager

Walter & Go - Presles (95), France • 1994 - 1997

Water & Go specialize in assembling and installing servers and workstations for their customers all over the country

  • Was an associate of the company. Handled Network settings under Novell version 4.10.
  • Installed and set up servers, workstations and printers for customers.
  • Responsible for sales and business development. Acted as Trainer to customers’ staffs.

Computer Technician

Pilote Distribution - Paris (17), France • 1993 - 1994

Pilote Distribution is a trader and distributor for variety of products.

  • Provided technical support for usability issues and critical site problems, as needed.
  • In charge of all aspects related to company’s computers (15) and the main software installed in the server and the workstations: «SYBEL Vente Plus». Provided training for the company employees about this software.
  • In charge of purchasing new computers.
  • Also provided technical support for all users of the company and critical site problems, as needed.

Computer Scientist

I.C.T.S - Paris (18), France • 1989 - 1990

I.C.T.S is a software development company.

  • Under MS-DOS, developed a payroll software, a software of creating quotes, orders and invoices.
  • Installed, configured 5 computers of a small company in a peer to peer network.
  • Developed a completed software management company. Provided maintenance and training support as well.

Skills

Private English and French tutor
Translate technical documents.
Develop games and utilities.
Web development.

  • Management
  • Teamwork
  • PHP
  • Python
  • HTML/HTML5/CSS
  • Javascript
  • Teaching English

Thank you.

Thank you for reading my resume

I will be pleased to answer you if you need more information,
Just send me an email at mail@nicolasdjurovic.com or fill the form bellow

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